Frequently Asked Questions
Everything you need to know about shopping with THE FIX
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. We offer free standard shipping on all orders over $75.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Return shipping is free for your first exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for fit notes like 'oversized' or 'slim fit'.
Which payment methods do you accept?
THE FIX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Currently, 60% of our collection is made from sustainable materials like organic cotton and recycled polyester, and we aim to reach 100% by 2025.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.